Help Center

Shipping destinations:

• We ship both locally and worldwide.

Shipping times:

• Local orders within Lagos take 2-3 business days to be delivered to you and we ship within 1-2 business days.
• Local orders outside Lagos take 5-7 business days to be delivered to you and we ship within 1-2 business days.
• International orders take 5-7 business days to be delivered via DHL,we ship within same 1-2 business days.
• Shipping time might vary depending on location, shipment method and other factors.
• For Custom Orders delivery would be within 10 business days

Shipping cost:

• Shipping cost vary based on Location

You can select your preferred payment method at checkout.

• We accept secure payments for both local & international customers via Credit Cards, Debit Cards. 
  
• We also accept offline payments via direct bank deposit.

Note that additional exchange fee may apply if your currency is other than NGN Naira. Also, all payments must be made before delivery and confirmation of order

Your 100% satisfaction is important for us. Although, we currently DO NOT offer refunds or exchange because of the custom process while making these products. Each product is carefully made by experts in the field and go through a rigorous quality inspection process before we ship to our wonderful customers. To ensure you don't have issues with your order.

• Please ensure that you confirm your correct size and product before making your order.
• Please make sure payments have been made for your order and shipping.
• If you have a specific foot type ( wide foot or smaller foot ) please make your order through our custom order page.
• If a product gets damaged or was faulty upon a delivery - please email solasoles@gmail.com for investigation and to discuss the next necessary steps
• Timing: we have a 3 day period where we can discuss any issues with your order; outside this time we unfortunately cannot do anything
• For any questions prior to purchase, please email solasoles@gmail.com with the subject 'Product Questions' and include product name, and questions about your order.

PREPARED DEMO CONTENT

Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods - we will ship your package within 2-3 business days.

Our support team is always happy to guide you at any step!

Email us solasoles@gmail.com

WhatsApp: 

Instagram Dm: @sola_soles

PREPARED DEMO CONTENT

• Where customers can track their orders?

For deliveries through GIG, and international orders through DHL; a tracking number is provided

• Is it possible to change the order and how it can be done?

Once an order has been placed, unfortunately they can't be changed because they go straight into production. Please confirm the product and all order details before placing your order. Thank you

• How to take care of my SOLES?

-Clean with dry cloth after use 

-thoroughly dirty?(slightly wet clean cloth to clean

After, you sun dry 

-Do not wear your soles in water 

(If this occurs by chance, clean with a mild dry cloth and sun dry )

• If customer received only part of the whole order, what should be done?

Although this is impossible, in such situation, please contact us via WhatsApp with your order confirmation and a picture the order you have received so we can investigate.

• Can a loyal customer get a discount? 

We run frequent promotional sales at different times of the year, please subscribe to our newsletter for special discounts, coupon codes and information on our next promotional sale.

• When is the next promotion?

An announcement is put on our social media and on our website. Also, it is communicated to everyone on our newsletter.

• How can an order be cancelled? 

After an order has been confirmed and produced they can't be cancelled. Contact support

• If an order is shipped, separately will there be double shipping charge? 

Yes every separate order is charged for shipping.

CONTACT INFO:

WhatsApp: +234 816 270 6955

E-Mail: solasoles@gmail.com

Instagram: sola_soles