FAQs
1. About SolaSoles
Q: What is SolaSoles Ng?
A: SolaSoles is a handmade footwear brand that specializes in stylish and comfortable shoes for women, as well as orthopedic shoes for individuals with special needs.
Q: When was SolaSoles founded?
A: SolaSoles was founded on July 23, 2018.
Q: Where is SolaSoles based?
A: We are based in Nigeria but cater to customers within and outside the country.
2. Product & Customization
Q: What types of shoes do you sell?
A: We have two main product lines:
- Standard Line – Made with high-quality synthetic leather.
- Premium Line – Made with genuine leather and includes luxurious packaging.
Q: Do you make custom footwear?
A: No we don't, we sell strictly solasoles products!
We offer custom-made designs for our orthopedic footwear line only.
Q: Do you offer men’s footwear?
A: Currently, we focus on women’s footwear, but we plan to expand into men’s shoes in the future.
3. Ordering & Payment
Q: How do I place an order?
A: You can place an order through our website, our Instagram page @sola_soles, or WhatsApp.(+234 708 974 2833)
Q: What payment methods do you accept?
A: We accept bank transfers, debit/credit cards, and online payment gateways.
Q: Do you offer wholesale purchases?
A: Yes! Our SolaSoles Super Pack is available for wholesale buyers. Contact us on WhatsApp for bulk order discounts.
4. Shipping & Delivery
Q: Do you deliver nationwide?
A: Yes, we deliver to all states in Nigeria, African countries land beyond
Q: Do you offer international shipping?
A: Yes, we ship internationally, and customers are responsible for their shipping fees.
Q: How long does delivery take?
A:
- Within Lagos: 2-3 business days
- Outside Lagos: 3-5 business days
- International: 7-10 business days
Q: How much is delivery?
A: Shipping costs depend on your location and will be calculated at checkout.
5. Returns & Exchanges
Q: Can I return or exchange my order?
A: Yes, we accept exchanges for size issues within 3 days of delivery, provided the shoes are unworn and in original packaging. Refunds are not available.
Q: What if I receive a wrong or defective item?
A: Kindly contact us immediately via WhatsApp or email, and we will resolve the issue as soon as possible.
6. Care & Maintenance
Q: How do I take care of my SolaSoles footwear?
A:
- Synthetic Leather: Wipe with a damp cloth.
- Genuine Leather: Use a leather cleaner and store in a dry place.
- Avoid water exposure to prolong the lifespan.
7. Partnerships & Collaborations
Q: Do you work with influencers or student ambassadors?
A: Yes! We have a student ambassador program and collaborate with influencers. Send us a message if you're interested.
Q: How can I partner with SolaSoles?
A: For business partnerships, bulk purchases, or collaborations, kindly email solasoles@gmail.com or send us a DM on Instagram.
8. Contact Us
Q: How can I reach SolaSoles for inquiries?
A:
📩 Email: solasoles@gmail.com 📞 WhatsApp: +234 708 974 2833
📷 Instagram: @sola_soles
🌐 Website: www.solasoles.com